Business ethicsLegislationOur clientsDebtors
- We act responsibly and with integrity in the day-to-day conduct of our business.
- We ensure by continuously examining our debt collection procedures in order to conform to the highest ethical standards.
- We long for equity when it comes to paying traffic and parking fines.
- We conduct our business lawfully, comply with all relevant legislation and judicial decisions and trade fairly and responsibly.
- We comply with all legislation revisions, updates and amendments relevant to our activities.
- We respect not only the laws of a client’s country of origin but also of the debtors’ countries of origin as well as European laws ruling these matters.
- We deal with private information with special care.
- We report to our clients on a regular basis (as agreed upon).
- We apply a transparency-policy and are clear about the true rates of charges for our services.
- We give the debtors the opportunity to communicate in their mother tongue.
- We give debtors the opportunity to pay in his/her national currency according to local practises.
- We make sure that complaints are dealt with speedily, responsively and in a user-friendly fashion.
- We make sure that complaints procedures are made available to the debtor or his/her advisor on request.